Fri.Aug 26, 2022

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Why Headless Commerce? Why Now?

Retail TouchPoints

Put simply, headless commerce is an ecommerce system that decouples the front-end web system from the ecommerce back-end engine. Most digital stores are built on ecommerce engines that provide both the product offering and processing engine, which is directly integrated with the website, and storefront. A headless ecommerce platform has the front end (or “head”), often a template or theme, separated from the backend mechanics of running an effective ecommerce solution.

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Chipotle in Michigan is the first to vote for a union

Retail Wire

A Chipotle Mexican Grill in Lansing, MI, is the first restaurant within the chain to vote to unionize. “We set out to show that our generation can make substantial change in this world and improve our working conditions by taking action collectively,” said Samantha Smith, 18, a crew member at the restaurant. Chipotle expressed disappointment in the result. “Our employees are our greatest asset, and we are committed to listening to their needs and continuing to improve upon thei

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Sephora to Pay $1.2M for California Data Privacy Violations

Retail TouchPoints

Sephora has been fined $1.2 million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). California Attorney General Rob Bonta noted that the state informed Sephora of the data privacy violations following an investigation of online retailers but that the retailer failed to correct the issues within the 30-day grace period afforded by the CCPA.

Consumer 287
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Offshoring jobs may be a side effect of remote work

Retail Wire

Companies may consider replacing U.S.-based employees with cheaper labor from overseas to handle jobs that don’t require workers to show up to an office, says Richard Baldwin, an economist at the Graduate Institute in Geneva. “If you can do your job from home, be scared. Be very scared,” Richard Baldwin, an economist at the Graduate Institute in Geneva.

ATS 130
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Workers at Michigan Chipotle Restaurant Vote to Unionize

Retail TouchPoints

In a first for the QSR chain, workers at a Lansing, Mich. Chipotle Mexican Grill voted on Aug. 25, 2022 to join the International Brotherhood of Teamsters Local 243. The workers filed for the election with the National Labor Relations Board on July 5 and the restaurant did not object to the filing, according to a Teamsters press release , which noted that the employees are unionizing to improve work schedules, increase wages and gain respect from management.

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Bed Bath & Beyond to share a new plan to fix its business

Retail Wire

Bed Bath & Beyond plans to share its latest plan to put its business on steady footing and come back from its current set of challenges. The company is said to be in talks with a lender to strengthen its finances going forward.

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6 Reasons to Trust Cisco Certified Professionals

Cisco Retail

When you’re hiring a network engineer, you want to make sure you get the right person. Other job descriptions you see mention some level of Cisco Certification as a qualification. Why? What makes Cisco Certified professionals so special? you wonder to yourself. It’s simple. Companies trust Cisco Certified professionals have what it takes because they’ve been tried and tested.

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Dollar General Promotes New President and CFO Following Strong Quarter

Retail TouchPoints

Dollar General has promoted John Garratt to President and CFO, effective September 1, 2022. He will add responsibilities for the company’s strategic healthcare initiatives and its international expansion to Mexico to his existing finance, accounting, strategy and procurement functions. Garratt joined Dollar General in 2014 as SVP of Finance and Strategy and has served as EVP and CFO since December 2015.

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Corn Belt drought will drive grain prices higher

Retail Wire

Searing heat this summer in the Midwest has dried up corn and soybean fields across seven states, leading this week to a surge in grain prices, which will later be reflected in higher prices of other commodities and products.

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How to drive your API monetization strategy with MuleSoft

Mulesoft

Imagine you’re an aspiring entrepreneur looking to open a food service business. One of the first questions you’d ask is: “What type of business do I want to open?” Is it a fine dining restaurant? Is it a food truck? Is it a catering business? Is it a coffee shop? While all of these options […]. The post How to drive your API monetization strategy with MuleSoft first appeared on MuleSoft Blog.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Dollar store chains concerned about rising prices

Retail Wire

Dollar General and Dollar Tree reported positive sales in the most recent quarter, but both are concerned that inflation may cut into their business results going forward. Dollar Tree CEO Mike Witynski pointed to consumers being “pressured by higher costs for food, fuel, rent and more” as a reason for concern. Dollar General CEO Todd Vasos cautioned about “economic uncertainty” brought about by inflationary pressures.

Consumer 100
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In the News: ARPA Grants Still Providing $10K, $25K and $50K to Small Businesses

Small Biz Trends

Small businesses are still reeling from the devastating impact of the pandemic, which is exacerbated by the current economic climate. This is why the American Rescue Plan Act or ARPA is still offering funds to small business owners in communities across the country. The amount of money ARPA-related programs are offering will vary depending on the issue a community is looking to address.

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Farfetch takes a big stake in Net-a-Porter

Retail Wire

Farfetch has reached a deal to acquire a 47.5 percent stake in Yoox Net-a-Porter from the Swiss luxury conglomerate, Richemont. Yoox-Net-a-Porter will use Farfetch’s online platform. Richemont will own an 11 percent stake in Farfetch once the deal is closed.

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The Metaverse is the Next Touchpoint of Omnichannel

Miller Zell

The morning of Miller Zell’s Metaverse event on Aug. 11, I got dressed thinking, “I’d rather be choosing a very cool outfit with a jet pack or wings or shoes that play music with each step.” In thinking about what’s possible in the Metaverse, my real-world clothes fell short of expectation.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Dollar General CFO adds president title to his job description

Retail Wire

John Garratt, executive vice president and chief financial officer at Dollar General, has been promoted to president of the chain. Mr. Garratt will retain his CFO duties when he becomes president of the dollar store retailer on Sept. 1.

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How Cisco’s CDA program facilitates sustainable real estate

Cisco Retail

This blog was co-authored by Sophia Filipe, Country Digitization Program Manager, with the Cisco Country Digital Acceleration program. This is the first in a series of blogs we will be writing to go behind the scenes of the sustainability projects we are engaged in, and the impact we are having, through Cisco’s Country Digital Acceleration (CDA) program.

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Instacart CEO: Shoppable carts will lead to ‘inspirational’ customer experiences

Retail Wire

Instacart has enlisted Lizzo to advertise new shoppable carts that bundle products together that are recommended by celebrities, creators and retailers under names such as “Date Night” and “Late Night Moms.” Said Instacart CEO Fidji Simo, “To me, it was obvious that our experience needed to evolve from transactional and utilitarian to inspirational.”.

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What is value testing for API monetization? 

Mulesoft

With API monetization, determining the value delivered from your API products will inform a pricing and packaging strategy reflected in the business model that works best for your organization. Quantifying value can be tricky if your organization does not handle API-based products and services. After all, it’s hard to collect complex data on the value […].

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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6 Mistakes Retailers Should Avoid When Filing GST Refunds

Retail Minded

Goods and services tax (GST) is a standard tax levied on product sales made within a country. As a business, this covers your physical products, software as a service, and any other digital service. Unlike previously, when online purchase was exempt from the GST filing, now you have to pay a flat rate of 10% for online and in-person goods. . Unfortunately, in some cases, you’ll likely make mistakes and overpay like every other task or tax payment activity.

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How to Find a Manufacturer

Independent Retailer

Once you have a product idea in your head, you may immediately want to get started and ship it off to retailers and see how well it sells. Before you get too excited and pump the gas on your idea, it is crucial to find a reliable manufacturer that will craft quality products and ultimately make consumers want to purchase them. . Unless you are a manufacturer yourself, this can be a daunting process.

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4 Pricing Strategies To Grow Your Retail Business

Retail Minded

For consumers, price is one of the most important factors that determine whether they’ll make the purchase or not. That’s why, as a retail business, you should properly set the best price for your products. This means that you shouldn’t simply price your products higher than the total amount you spent manufacturing or acquiring them, which is a common mistake in pricing.

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Gap Inc. yanks forecast as Old Navy and Athleta stumble in Q2

Retail Dive

The apparel retailer is without a permanent CEO as it scrambles to address merchandising misses amid rising costs and lower consumer spending.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Finding Versatile Help in a Tight Job Market

Small Biz Trends

This article, " Finding Versatile Help in a Tight Job Market " was first published on Small Business Trends.

Marketing 105
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How tensions between FedEx Ground and its contractors reached a boiling point

Retail Dive

The logistics giant's model for independent delivery providers is broken, an analyst said. One contractor is leading a push for change.

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Autumn Fair announces Fireside Chat with Mary Portas

A1 Retail

Autumn Fair, the UK’s industry leading marketplace for wholesale home, gift, fashion, and Design & Source at the NEC Birmingham from 4 th – 7 th September, has announced that retail expert, broadcaster, author, and businesswoman Mary Portas will take to the Inspiring Retail Stage for an insightful conversation with Forbes’ Retail Contributor Mark Faithfull at 1.30pm on Tuesday 6 th September.

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The Weekly Closeout: Farfetch invests in Yoox Net-A-Porter, and Belk sues GameStop and former CEO

Retail Dive

The retailer is taking over a 47.5% stake from Cartier-owner Richemont, and the department store accuses Nir Patel of poaching employees.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Guest Post: What A Tip Jar Conveys About Your Customer Experience

Hyken

This week, we feature an article by Rupert Jones, a financial independence expert who believes in the power of networking. He shares what a tip jar can tell you about your customer’s experience. In many ways, a tip jar is a microcosm of the customer experience. Just as the quality of the experience can vary widely from one business to the next, so can the tip jar’s contents.

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REI employees vote to unionize at Berkeley store

Retail Dive

The location is the second of the outdoor retailer’s to form a union, joining a growing wave in retail.

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Stan Johnson Co. Arranges $15 Million Sale of Washington Square Shopping Center in Georgetown, Kentucky

Shopping Center

Georgetown, Ky. — Stan Johnson Co. has arranged the $15 million sale of Washington Square, a 122,554-square-foot shopping center located at 1002 Lexington Road in Georgetown. Ryan Roedersheimer of Stan Johnson Co.’s Cincinnati office represented the seller, a Lexington-based investment firm,… The post Stan Johnson Co. Arranges $15 Million Sale of Washington Square Shopping Center in Georgetown, Kentucky appeared first on Shopping Center Business.

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Ulta dodges inflation woes as sales grow more than 16%

Retail Dive

CEO Dave Kimbell said the retailer has seen no evidence of its shoppers trading down despite higher costs.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.