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How boutique retailers won by discarding the department store playbook

Inside Retail

While household-name department stores are downsizing and closing their doors, multi-brand retail boutiques are succeeding by focusing on personalised shopping experiences. Of course, e-commerce has a crucial part to any brand, but in-store retail shopping gives you a sensory experience that online can’t. “Our

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Australian Department Store Digitizes Merch Buying Experience

Retail TouchPoints

David Jones , the Australian premium department store, has digitized its merchandising and buying process as part of its broader Vision 2025+ strategy.

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Japan’s department stores: What’s left when the tourism tide goes out?

Inside Retail

Japan’s storied department stores are riding a wave of overseas tourists, and although there is no sign yet of a wipeout, the cautious pronouncements of company executives indicate that it’s a wave they can’t ride on indefinitely. On the surface of it, department stores still have their mojo: sales in October rose by 5.3

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Macy’s Names International Department Store Veteran as New Bloomingdale’s CEO

Retail TouchPoints

Olivier Bron Bron brings more than 20 years’ of retail experience, most recently as CEO of Central Group’s Central and Robinson Department Stores in Thailand. Prior to that he served as COO and Director of Strategy for Galeries Lafayette in Paris, and earlier in his career he focused on retail transformation at Bain & Co.

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As Malls Reinvent Themselves, Department Stores Will Need to Rethink and Redesign

Retail TouchPoints

As the American mall undergoes a period of radical reinvention, department stores are being brought along for the ride. As department stores and retailers change, the central question is how do you bring people back ?” Department stores used to have restaurants, now they’re putting restaurants back in.

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Amazon to test department stores in offline expansion

Inside Retail

Amazon.com is to open several department stores in its home US market to test the concept as it continues to build out its multichannel business model. Department stores’ share of the overall US market has fallen from 14.5 It is also testing automated, cashier-less convenience stores in several markets.

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After the golden age: Why department stores are no longer glamorous

Inside Retail

When Laura Peden was growing up in the 1970s, department stores were a special place. Decades later, she still vividly remembers how she and her grandmother would travel into Myer’s city store at Christmas to see the “insanely fascinating” windows. The department store was no longer the star attraction.