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Why soft skills matter more than ever in an age of AI-driven retail

Inside Retail

Its their ability to navigate complex human interactions, interpret subtle customer emotions, or show empathy in challenging situations. Take a luxury fashion store, for example. I bet that what makes them special isnt their ability to fill out spreadsheets faster than anyone else.

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Blockchain for Supply Chain Transparency: Improving Trust in Retail

Retail Focus

For instance, luxury fashion brands are adopting blockchain to prove authenticity and protect their reputation. Brands that embrace this openness are seeing higher customer retention and brand advocacy, as buyers feel more confident and connected to their purchases.

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Example: A national fashion retailer implemented a new in-store appointment system to reduce wait times for personal styling. The CX team celebrated improved customer satisfaction scores, but after six months, sales remained flat. Despite heavy investment, customer retention hardly improved.

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Rent the Runway Raises Subscription Prices, Blaming Tariffs and Inflation

Retail TouchPoints

An email sent to the retailer’s subscribers and quoted by Glossy said, “Over the last several years, we’ve watched steep price increases unfurl across the board in fashion due to inflationary pressures and tariffs.

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Top Mobile App Features That Drive Sales for Retailers in 2025

365 Retail

Mobile Loyalty Programs: Modern Rewards That Retain Customer retention continues to outperform acquisition in ROI. One of the most effective ways to build long-term relationships is through mobile loyalty programs retail customers use. Allow users to control the type and frequency of notifications.

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Autumn Fair and SaveTheHighStreet.org unite to launch ‘Retail Makeover Mission’

A1 Retail

The campaign is looking for bricks-and-mortar businesses across gifting, home and lifestyle, fashion, and garden sectors with strong potential but facing specific operational challenges. The nationwide competition will offer two independent shop owners a chance to transform their business ahead of retail’s peak season.

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Speak to Shop: The New Frontier in Retail Innovation

Retail Bound

This innovation led to a 30% increase in customer retention rates, as users appreciated the convenience and hands-free functionality. Another success story is from StyleVoice, a fashion startup that used voice-assisted shopping to offer personalized styling advice and outfit recommendations.