article thumbnail

Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge

Retail TouchPoints

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com. Just before the pandemic took hold in the U.S.,

Outdoor 299
article thumbnail

How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

Retail TouchPoints

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

Checkout 209
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

News Corp unveils online marketplace of endorsed products

Inside Retail

checkout , a dedicated commerce content destination it believes will “address consumer needs” The marketplace features product reviews, recommendations and information to help shoppers make shopping decisions and find the best deals, said MD client product at News Corp, Pippa Leary. Leary said news.com.au News.com.au

article thumbnail

Glassons joins mix in Westfield Knox fashion precinct to open this month

Inside Retail

Glassons will join Uniqlo, JD Sports, General Pants Co, and Glue Store, which will be part of the last stage of the $355 million redevelopment of the Victorian shopping centre. Meanwhile, Uniqlo’s store will span 1154sqm and feature 10 fitting rooms and five self-checkout machines.

Fashion 130
article thumbnail

Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In

Retail TouchPoints

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 322
article thumbnail

The Grocery Store Experience: How to Design Safe, Adaptable Shopping Environments

Retail TouchPoints

More than 800 customers completed the survey, which was designed to gauge confidence and overall satisfaction in the grocery shopping experience thus far during the pandemic — 97% of those surveyed had visited one of T&C’s stores within the previous month. It had been planned for years, but COVID-19 created significant urgency.

Shopping 244
article thumbnail

The New Retail Landscape in 2023: Where Every Day is Game Day

Retail TouchPoints

In China and in North America, stores, restaurants and shopping centers are being visually redesigned for social media sharing. Shopping experiences designed for a five senses experience: Shopping experiences are created for touch, hearing. Eataly is a master at maximizing five senses when shopping. and it is working.

Outdoor 282