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Why UK Retailers Should Save Some of Their Christmas Marketing Spend for Chinese New Year

Retail TouchPoints

This means that marketing spend aimed at these high-spending visitors over Christmas is likely to get less return than usual. Prior to the pandemic they were the second-highest spenders in the UK after Americans and generally spent more per trip.

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Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences

Retail TouchPoints

As an example, Gillespie shared a story of a banking client that realized that customers in the Bill Pay section of its website would often open a separate screen to check their account balance before completing a payment, so the bank put an account balance window on the Bill Pay page. “ Where should I allocate marketing spend?

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Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Retail TouchPoints

Also, while NPS captures feedback only from engaged customers who choose to respond to surveys, EGR takes everyone into account, offering a more comprehensive and unbiased view of customer satisfaction. This information, combined with Retained Revenue, forms the foundation of EGR. Croud acquired impakt Advisors in 2021.

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Mejuri Leverages Real-Time Profitability Data to Inform Decision-Making

Retail TouchPoints

The computations incorporate the net costs of discounts, returns, landed COGS, acquisition and retention marketing spend, and fulfillment and delivery. The technology groups variable cost and profitability data by customer in order to track shopper-specific contribution margins to customer lifetime value (CLV).

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For Better Customer Experience, Make Your Website Easier to Search

Retail TouchPoints

Search results that prompt customers to leave your site waste marketing spend and raise customer acquisition costs. Rick Sunzeri serves as the Director of Enterprise Accounts at ClearSale and is an experienced sales professional with a background in SaaS and complex network solutions.

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How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

Retail TouchPoints

Another easy step: Drop account creation requirements and allow guest checkout. You can configure the guest checkout process so customers can create an account later, after they’ve had a fast and easy checkout experience with your store. Even better, allow their digital wallet to automatically populate those checkout fields.

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How to Make the Most of Free Google Shopping Listings

Retail TouchPoints

With the coronavirus pandemic forcing businesses to shutter their brick-and-mortar outlets and target customers online to simply stay afloat, many have had to drastically increase their digital marketing spend. Indeed, nearly three-quarters of online retail ad spend is now on Google Shopping ads, acquiring 85.3% of all clicks.

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