Instacart Deactivated a Shopper, and He Nearly Lost His Home. He Battled the Company and Won $28,000 in Back Pay.
September 15, 2023
Instacart, a popular grocery delivery service, deactivated shopper Jason Via’s account after a mix-up involving a Walmart self-checkout. This led to a year-long battle, leaving Via financially strained and at risk of losing his home. Via, using the arbitration option mandated by Instacart for contractors, ultimately won over $28,000 in back pay, highlighting a little-known recourse for gig workers facing deactivation disputes.
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