Amazon is testing AI to summarize product reviews

June 14, 2023

CNN

Amazon.com is using artificial intelligence technology to create a summary of reviews on the site for specific products. A summary of Apple’s third-generation AirPods on Amazon says the product “received positive feedback from customers regarding their sound quality and battery life” and “mixed opinions were also expressed about the performance, durability, fit, comfort, and value of the headphones.”

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