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Online florist Bloomex fined $1 million over fake ratings

Inside Retail

According to the Australian Competition & Consumer Commission (ACCC), Bloomex displayed products for sale on its website between February 2019 and March 2023 with a ‘star rating’ that remained static since January 2015. In addition, Bloomex failed to adequately disclose the surcharges of $1.95-$4.95

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How Brands Can Deliver Sustainable Instant Commerce for Consumers

Retail TouchPoints

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 289
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Adobe: Consumers Will Spend More Online in First 10 Months of 2021 than All of 2019

Retail TouchPoints

The Adobe Index — which analyzes consumer transactions across more than 100 million SKUs in 18 categories — found that consumers have spent more than $541 billion online in the first eight months of this year, from January through August 2021. However, the report indicates that consumer fears about inflation have not been inflated.

Consumer 262
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How retail left the Baby Boomer generation and its “silver economy” on the table

Inside Retail

Retailers have failed to understand and represent a large consumer demographic that could be lucrative to their business. Kopanidis believes that brands have reduced this consumer group to a stereotype that does not want to engage in the lifestyles and hobbies that are so often attributed to Gen X, Millennial, Gen Z and now Gen Alpha.

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Sustainability at Retail

So much so that, in 2015, the United Nations (UN) issued a call for action by all countries to work toward sustainable development. But first, a little about the consumer. Sustainability impacts every nation, company, and person around the world. In response to this and as part of a global Sustainability at Retail initiative, Shop!

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How Retailers like Rothy’s and Shinola are ‘De-Risking’ Product Design with Consumer Data

Retail TouchPoints

Consumers have changed, they are less willing to be dictated to, they are harder to predict and they’re moving faster — now more than ever we’re seeing merchants and planners and designers looking for ways to be more attuned, more regularly, with what their consumers want.”. MakerSights launched in 2015.

Consumer 264
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How IKEA and Grove Collaborative Help Consumers Act on Their Sustainable Intentions

Retail TouchPoints

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 278