article thumbnail

14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. The Ritz Carlton believes the key to customer engagement is employee engagement. When employees are fully engaged and empowered customers reap the benefits.

article thumbnail

10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

It has been over 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. The Ritz Carlton believes the key to customer engagement is employee engagement. When employees are fully engaged and empowered customers reap the benefits.