Sat.Mar 16, 2024 - Fri.Mar 22, 2024

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Salesforce Survey: 36% of Retail Employees Already Using Generative AI

Retail TouchPoints

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations.

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How Incu is translating its bricks-and-mortar experience to digital platforms

Inside Retail

“As long as the product speaks to the customer, and there’s a story behind it, then they’re into it,” said Douglas Low, CEO of clothing and accessories retailer Incu. Incu’s customers would go to both because the stories behind those shops resonate with the buyer. And then they’ll pick out something for you.”

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Target Rolls Out 10-Item Self-Checkout Limit Chainwide

Retail TouchPoints

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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How Aussie menswear brand Peter Jackson is suiting up for e-commerce expansion

Inside Retail

Founded in Melbourne in 1948, men’s tailoring business Peter Jackson has entered a new phase of growth with three new stores opened so far this year and six more confirmed to open by the end of 2024, as well as a digital relaunch that is already underway. Largely, it’s about scaling our internal operation,” he added.

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Omnichannel Personalization: From In-Store to Online and Everything in Between

To actually work as they’re supposed to, omnichannel experiences require tightly integrated customer and operations experiences. What does a truly successful omnichannel personalization strategy look like? Watch now!

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Exclusive: The thinking behind Coles’ revamped Chadstone flagship store

Inside Retail

Coles has delivered its first ‘transformational store’ through the group’s store renewal program. Further, the new store provided Coles with a platform to innovate, a key focus for the supermarket giant. Trial and error For Coles, the ability to learn from the Chadstone store is key.

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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. A clear and seamless returns experience is critical.

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Embrace Business Complexity With Real-Time Inventory Data

Delivering a seamless omnichannel experience has become a standard expectation for customers, but doing so requires a special ingredient.