customer-experience-ats 
Inside Retail
MAY 6, 2024
From local shopping experiences to big destinations and shopping centres, these locations are a great barometer for the state of the Australian retail nation. I was struck by how homogenous shopping centres and local ‘high street’ shopping experiences have become. Shoppers prefer a tailored, personalised retail experience.
Retail TouchPoints
MAY 6, 2024
In a clothing store in Phoenix, the AC automatically adjusts to keep customers comfortable and lingering longer, happily trying on sweaters in the store’s new fall collection despite the blistering 100-degree late-summer day. IoT monitors the equipment’s temperatures and flags issues before products are damaged.
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Inside Retail
MAY 6, 2024
The business has local warehousing in the UK, US and Canada to ensure a greater customer experience by fulfilling online orders in the local markets promptly. Smith said the team is “blown away” by customer feedback often emphasising that the boots are even better in real life.
Inside Retail
MAY 6, 2024
The grand reopening of Levi’s Bangkok flagship at CentralWorld marks a significant milestone in the brand’s direct-to-consumer trajectory and speaks to its commitment to the region. At its core, being direct-to-consumer-first means obsessing over what our customers want and need; and then going above and beyond to meet them where they’re at.
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Frontend performance is a critical factor in customer experience. In composable systems, data comes from a variety of sources, so how you assemble your architecture directly impacts the performance of the frontend experience.
Retail TouchPoints
MAY 6, 2024
Ahead of her keynote session at the Retail Innovation Conference & Expo , Retail TouchPoints sat down with Minkoff to reflect on her work thus far and how she’s helping empower the next generation of female founders and leaders. And at the end of one of the activations, I said, ‘I can’t only do this because I’m an old lady.’
Wiser
MAY 6, 2024
The ‘Perfect Pour’ strategy is not just about serving beer; it’s an orchestrated attempt to enhance the consumer’s experience, aiming to elevate the act of beer consumption into a memorable event that fosters brand loyalty and boosts purchase intent.
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To actually work as they’re supposed to, omnichannel experiences require tightly integrated customer and operations experiences. What does a truly successful omnichannel personalization strategy look like? Watch now!
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Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. A composable commerce stack enables brands to take control of their omnichannel journeys, accelerating their ability to innovate customer experiences and commercial models.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. How do you use the data sitting behind a payment to find the next loyal customer? Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
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Go beyond the basics with Algolia and Orium to explore the elements of search-and-discover you can leverage to create an optimized brand experience that delivers the right products at the right time, engaging customers throughout their shopping journeys.
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It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. Then, explore use cases of AI in various industries and how it can quickly impact sales, conversions, and customer experience. AI is everywhere.
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Frontend experience can make or break the customer journey. For many brands the idea of modernizing frontend experience is a dream too large, as they imagine the years-long project of extracting their digital operations from legacy all-in-one platforms where experience and commerce functionality are tightly combined.
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Delivering a seamless omnichannel experience has become a standard expectation for customers, but doing so requires a special ingredient.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels. In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023. December 6, 2022 at 11:00am PT, 2:00pm ET, 7:00pm BST
Speaker: Panel Speakers
Shoppers are craving reasons for visiting the store and an enhanced shopping experience; retail stores want more automation, a more enabled staff and a bigger bottom line. And will the current state of supply chain visibility be able to keep up with the new customer expectations?
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